1. Who operates dualscanplay?

The dualscanplay website is owned and operated by Cycada Games Inc., a registered Canadian corporation (Registration No. 1468153-3 778350215RC0001). Our registered office is located at Purdy’s Wharf Tower 1, 1959 Upper Water St Suite 1301, Halifax, NS B3J 3N2, Canada.

2. What type of services do you provide?

We offer access to original “spot the difference” puzzle games. Our website provides pre-established digital puzzle sets intended for personal entertainment. All visual assets and graphics used within our games are either original creations or sourced from royalty-free libraries.

3. What payment methods are accepted?

For your convenience, we accept major credit and debit cards, including Visa, Mastercard, and American Express.

4. Is this a subscription-based service?

No. All transactions on dualscanplay are one-time purchases. There are no recurring fees or hidden subscriptions. You only pay for the specific digital game access you select.

5. How are the digital games delivered?

Access is provided immediately upon the successful processing of your transaction. As these are virtual goods, no physical shipment is required, and no tracking information is issued. You will receive access details via the email address provided during checkout.

6. What is your refund policy for European customers?

In accordance with the European Union Consumer Rights Directive and relevant regional consumer laws, the standard 14-day right of withdrawal does not apply to digital content once delivery has commenced. By accessing or beginning the download of our digital games, you expressly acknowledge and agree that you waive your 14-day right to a refund or withdrawal. Due to the nature of virtual assets, all successful transactions are final.

7. Who owns the game content?

When you purchase a game, you are granted a limited, non-exclusive, and non-transferable licence to use the virtual items for personal, non-commercial enjoyment within our website environment. Cycada Games Inc. retains full and exclusive ownership of all code, artistic assets, and audio components. Any extraction, reproduction, or unauthorised commercial use of our intellectual property is strictly prohibited.

8. Are there age requirements to use the website?

Yes. To ensure compliance with data protection regulations and to prevent unauthorised card usage, users must be at least 16 years of age. By using this website, you represent that you meet this minimum age requirement.

9. How is my information handled?

We value your privacy and process personal data in strict accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and the European General Data Protection Regulation (GDPR). We employ standard industry protocols to assist in the protection of your data.

10. How can I contact support?

If you require assistance regarding your access, please contact our support team via email at difference@dualscanplay.com or by telephone at +1 9024131288. Our team aims to respond to enquiries during standard business hours.