This Refund and Returns Policy governs the purchase of digital content and virtual assets from dualscanplay (hereinafter referred to as “the Website”), operated by Cycada Games Inc., a company incorporated in Canada (Registration No. 1468153-3 778350215RC0001), located at Purdy’s Wharf Tower 1, 1959 Upper Water St Suite 1301, Halifax, NS B3J 3N2, Canada.

1. Digital Content Nature

All products available on dualscanplay are digital assets, consisting of “spot the difference” puzzle games and related virtual content. Due to the nature of digital goods, which are delivered via instant access or download, the traditional concept of physical returns does not apply.

2. Right Of Withdrawal Waiver (European Customers)

In accordance with the EU Consumer Rights Directive (2011/83/EU) and local consumer protection laws, the standard 14-day right of withdrawal (cooling-off period) for digital content is subject to specific conditions.

By completing a purchase on this Website, you provide your express prior consent for the immediate performance of the contract. You acknowledge and agree that once the digital content delivery or access has commenced, you waive your right to a 14-day cooling-off period and you are no longer entitled to a refund or withdrawal without cause.

3. One-time Purchase

Each transaction conducted on dualscanplay is a one-time purchase for specific digital content. There are no recurring subscriptions or hidden fees. Once the transaction is finalised and the content is made available to you, the sale is considered final.

4. Limited Usage Licence

Upon successful payment, Cycada Games Inc. grants you a non-exclusive, non-transferable, and limited licence to use the purchased digital content for personal, non-commercial entertainment purposes only.

  • This purchase constitutes a licence to use, not a transfer of ownership.
  • All intellectual property, including but not limited to game code, visual assets, artwork, and audio, remains the sole property of Cycada Games Inc.
  • The extraction, reproduction, distribution, or commercial exploitation of any Website content is strictly prohibited.

5. Refund Eligibility

Refunds are only considered under the following exceptional circumstances:

  • Duplicate Purchase: If an identical item was purchased twice by error within a 24-hour window, and the duplicate content has not been accessed.
  • Technical Defect: If the digital file is proven to be corrupted or non-functional, and our support team is unable to rectify the issue after being notified.

Requests for refunds must be submitted to difference@dualscanplay.com within 7 days of the transaction date. Please include your order details and a description of the issue.

6. Accepted Payment Methods

We accept payments via the following major card networks:

  • Visa
  • Mastercard
  • American Express

All transactions are processed in a secure environment. By selecting any of these payment methods, you agree to the terms of the respective card issuer in addition to this policy.

7. Contact Information

For any inquiries regarding your purchase or this policy, please contact us:

Cycada Games Inc.
Address: Purdy’s Wharf Tower 1, 1959 Upper Water St Suite 1301, Halifax, NS B3J 3N2, Canada
Email: difference@dualscanplay.com
Phone: +1 9024131288